Refunds and Returns Policy
Our refund and returns policy lasts 25 days. If 25 days have passed since your purchase, we can’t offer you a full or partia
refund , or exchange
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned.
We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases ,
and – or any other merchandise identified or Or it will be mentioned later, and not mentioned in this document
More additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 25 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {[email protected]}.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {[email protected]} .
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should send us an email at {[email protected]} , To explain the steps you must take to
return the product.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our customs policy
1- Before placing an order to our website (UBNIQUESBRAND.COM), the Customer must make sure that the product(s) ( order(s))
. he will ordered are allowed to enter his country and Not subject to customs duties there
2- The Customer must check with the customs department in his country regarding the products, whether he will pay customs duties or not.
3 – In the event that the product(s) (the order(s)) arrives in the Customer’s country and it turns out that the
product(s) ( order(s)) are subject to customs duties, in this case the Customer shall bear all customs costs and receive the
product(s) ( order(s)), bearing in mind that the site and the site management will not bear any legal or financial
consequences as a result of this matter.
4- In the event that the Customer is unable to extract the products from the customs department for any reason, or because it is
illegal to enter the Customer country, he is not entitled to demand the return the product(s) (the order(s)), or the claim for a refund of the
financial value that he paid to us, whether the whole amount or part of it, and in this case, our site or the site management does
not bear any legal or financial consequences as a result of this matter.
Contact us at {[email protected]} for questions related to refunds and returns.